In accordance with GDPR 2018 Booker Flowers and Gifts Ltd follows strict regulations in relation to their customer’s data. In particular (but not limited to) the following:
Both the customer and recipient details (name, address, telephone number and email address) are taken at the point of sale (Whether this be via a telephone call, or face to face sale). These details are then kept on a third-party software program (Rose Gold) which are saved on the cloud. These details are NOT sold onto a third party.
No credit/debit card details are saved anywhere. They are only entered once, into the card machine at the point of sale, for the customer’s transaction.
For sales taken online via the Booker Flowers Website, the customer details and if applicable, the recipient details (name, address, telephone number and email address) are taken at the point of sale online. The order details are then kept on a third-party software program (Rose Gold) which are saved on the cloud. Customer/recipient details are NOT sold onto a third party. Credit/debit card details are also taken at point of sale via a ‘shopping cart’ using an online SSL compliant system (Mal’s e-commerce). Booker Flowers and Gifts Ltd access the online Mal’s e-commerce system to retrieve the customer’s transaction details and enters these details into the card machine to complete the transaction. Credit/debit card details are only saved for a period of 8 weeks and are then permanently removed from the Mal’s e-commerce system.
If a returning customer purchases from Booker Flowers and Gifts Ltd again, their current customer details, which are saved on the Rose Gold system are checked and updated (if necessary)
Delivery notes (containing the recipient’s name, address and telephone number) are printed on a daily basis (for delivery purposes). These notes are saved for a period of 3 months, in a locked office and after 3 months the paperwork is disposed of securely (shredded)
Booker Flowers and Gifts Ltd do not use the recipient’s details for any marketing purposes.
Customer email addresses are taken at the point of sale, so that a receipt and delivery confirmation can be emailed to the customer. These email addresses are then added to a third party emailing software (Mailchimp) and a monthly newsletter is sent to the customer. The customer can unsubscribe from Booker Flowers and Gifts Ltd newsletter at any time and they also have the right to be forgotten completely from the Mailchimp system.
Customers who sign up independently to the Booker Flowers and Gifts Ltd newsletters, do so via a Mailchimp sign up online form, which is GDPR compliant. Customers can unsubscribe at any time by updating their preferences on Mailchimp or via the unsubscribe link which appears at the bottom of every Booker Flowers and Gifts Ltd newsletter.
Customers who sign up to receive our Wedding Newsletter either via our Mailchimp sign up online form; Bridebook, UK Bride or have given their email address at a Wedding Fair will receive our friendly monthly wedding newsletter. This is purly for inspiration and help with planning a Wedding and is not intended as a marketing/sales email.
We may collect and process the following data about you: -Information that you provide by filling in forms on our site www.bookerflowersandgifts.co.uk (our site). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by Booker Flowers and Gifts Limited and when you report a problem with our site. -If you contact us, we may keep a record of that correspondence. -Details of transactions you carry out through our site and of the fulfilment of your orders. -Details of your visits to our site [including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise] and the resources that you access.
We use information held about you in the following ways: -To ensure that content from our site is presented in the most effective manner for you and for your computer. -To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes. -To carry out our obligations arising from any contracts entered into between you and us. -To allow you to participate in interactive features of our service, when you choose to do so. -To notify you about changes to our service. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services, which may be of interest to you, and they or we may contact you about these by post or telephone. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form).
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at firstname.lastname@example.org. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Booker Flowers & Gifts, 7 Booker Avenue,
Allerton, Liverpool, Merseyside , L18 4QY
Registered in England and Wales
Company reg. no. 09396097
VAT no. GB995310989