We recognise the increased uncertainty that Coronavirus may be causing and would like to offer our reassurances that the health and wellbeing of our florists and you our valued customers together with your loved ones are always our number one priority.
After closing for three weeks, while we secured flower supply and put measures in place to serve you online, we are happy to say we are now once again OPEN for deliveries.
Orders can be placed through our website and over the phone for same-day or future date deliveries. So let someone know you are thinking of them at this difficult time and order them a beautiful bouquet today.
We have put new procedures in place following the guidance provided by the World Health Organisation and the British Government and will only accept and deliver orders where we feel it is safe to do so.
Due to Government advice, our doors remain closed to the public so you are unable to come in to see us and collections are unavailable, however, we will keep monitoring this and will reopen when the time is right.
Inside the workshop, we are following government guidelines, social distancing and hygiene measures are in place, and all deliveries are contactless.
So you can rest assured that we are creating beautiful bouquets in an environment that's as clean as possible and we are taking all precautions to keep ourselves and our customers safe.
We are using alcohol-based wipes for all our surfaces, door handles, pens etc and all our staff and delivery drivers have antibacterial gel to use and are washing our hands regularly.
We have also introduced “contactless deliveries” which we hope will offer peace of mind and protection for everyone.
We have advised our delivery drivers to follow the below guidelines when making a delivery:
· Put the flowers in a suitably safe place.
· Ring the doorbell to alert the recipient that the delivery has taken place and then stand back two meters from the door in case the recipient answers.
· If the door is not opened put a calling card through the letterbox to advise where the flowers have been left.
· If the recipient chooses to open the door stay at least two meters away while communicating with the recipient, ensuring the delivery service is truly contact-free.
We want to assure you that we are working hard to deliver your heartfelt wishes. To that end, we may have to substitute certain stems (due to shortages) but we can guarantee we will create something seriously special on your behalf using a mix of our very best in-store seasonal stems.
Secondly, we can no longer offer a timed delivery slot, or a morning/afternoon delivery. This is to accommodate the delivery staff who will be working on the front line. We know that you’ll understand why these decisions are necessary and support us in our mission to keep things moving during this difficult time.
However if you are worried about an order you’ve already placed because the recipient is now in self-isolation or the delivery address is to a venue that is no longer open, drop us a line with your order details at firstname.lastname@example.org or telephone 01517244850 and we’ll be happy to help.
What better way to tell someone you are thinking of them at this difficult time and order them a beautiful bouquet.
Birthday Flowers, Get Well Flowers, Congratulations, Sympathy or New Baby Bouquets are all available and we are also taking Funeral orders for Bespoke Tributes and Casket sprays which can be delivered to you or the Funeral Directors directly.
Therefore, we hope you will continue to SHOP LOCAL at this difficult time.
We thank you for your continued support!